Terms of Service

Agreement

These Terms of Service (“Terms”) govern your access to and use of websites, applications, and services offered by Syncra AI and its affiliates (collectively, “Syncra,” “we,” “us,” or “our”), including AI-assisted call handling, messaging, scheduling, and related features (the “Services”). By creating an account, using a trial, or otherwise using the Services, you agree to these Terms on behalf of yourself and the business you represent.

Eligibility and accounts

You must have authority to bind the organization you register. You are responsible for safeguarding credentials, accurate account information, and all activity under your workspace. You must use a valid business contact where we request one; we may refuse or suspend signups that appear fraudulent or non-business.

The Services

We provide software that helps businesses answer and manage communications, including optional AI personas (for example “Sarah”), transcription, routing, integrations, and analytics. Features may vary by plan. We may modify, suspend, or discontinue parts of the Services with reasonable notice where practicable.

Acceptable use

You agree not to:

• Violate applicable law or third-party rights.
• Attempt to probe, scan, or test the vulnerability of the Services without authorization.
• Misuse the Services to send spam, harass individuals, or impersonate others without disclosure where required.
• Reverse engineer our software except where prohibited by law.
• Use the Services to build a competing product using our confidential information or non-public APIs.

Customer content and AI outputs

You retain rights to content you submit (“Customer Content”). You grant Syncra a license to host, process, and display Customer Content solely to provide and improve the Services as described in our Privacy Policy and Data Processing Agreement. AI-generated summaries or responses may be inaccurate; you remain responsible for decisions made in your business and for complying with recording and consent laws in your jurisdiction.

Fees and trials

Paid plans, trials, and usage limits are described at checkout or in your order. Unless otherwise stated, fees are non-refundable except as required by law. Overages or add-ons may be billed as disclosed in-product. We may use third-party payment processors; their terms may also apply.

Intellectual property

Syncra and its licensors own the Services, software, branding, and documentation. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNCRA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, GOODWILL, OR DATA. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

Indemnity

You will defend and indemnify Syncra against claims arising from Customer Content, your use of the Services in breach of these Terms, or your violation of law or third-party rights, subject to our prompt notice and reasonable cooperation.

Suspension and termination

We may suspend or terminate access for material breach, risk to security or others, or non-payment. You may stop using the Services at any time. Provisions that by their nature should survive will survive termination.

Governing law

These Terms are governed by the laws applicable in the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-law rules, unless mandatory consumer protections in your jurisdiction say otherwise. Courts in Montréal, Québec, may have exclusive jurisdiction, subject to non-waivable rights.

Changes

We may update these Terms by posting a revised version and updating the “Last updated” date. Material changes may require additional notice or consent where required by law.

Contact

Questions about these Terms: use the contact options shown in your tenant dashboard or on our website, or write to the business address on file for Syncra AI.